Let’s talk rubbish - Veolia seeks residents’ views on their service

September 7, 2018 by Southend Borough Council

Veolia - Southend-on-Sea Borough Council’s recycling, waste and street cleansing contractor – is asking local residents to rate their performance and share their ideas for improving their service.

The company is launching a month-long survey at midday on Monday 10 September seeking local people’s feedback on recycling and waste collections, street and beach cleansing, household waste and recycling centres as well as the information the company provides about its services and its overall customer service. 

Coinciding with the launch of the survey, Southend-on-Sea Borough Council will be sharing interesting facts, figures, videos and graphics on their Facebook (@SouthendBCofficial) and Twitter (@SouthendBC) platforms to help local people understand more about the breadth of services provided by Veolia in the town.

Cllr Mark Flewitt, cabinet member for public protection, said: “Veolia collects around 31,000 tonnes of recycling and 42,000 tonnes of rubbish from homes in Southend every year.

“They also clean our beaches, run our tips, sweep our streets, clean our public toilets, clear up after fly-tips and grit our roads in winter.

“It’s a huge logistical challenge that impacts on every resident in the town. And keeping the town clean, tidy and inviting is critical to our local economy. 

“That’s why I welcome this survey. It will help them establish what they are doing well and what they could do better in future.”

Keith McGurk, Regional Director for Veolia said: “Our team in Southend work hard to provide residents with high-level recycling, waste and street cleansing services.”

“We also always make sure that residents receive the right information to make the most of their services.”

“It is important to us to know if residents’ expectations are satisfied and how we could further improve the services to make them even more efficient in the future.”

During the survey, 35,000 properties across Southend-on-Sea will receive a paper survey form that can be completed and returned in a freepost envelope by post.

There is also an online version of the survey available, which can be completed by any resident who wants to give their views. This can be found at www.southend.gov.uk/veoliasurvey from midday on Monday 10 September.

The results of the survey and feedback received will be used by Veolia to see how they could improve the services that they provide.