Q&A: Does double mean trouble?

April 10, 2017 by Melinda at Giles Wilson Solicitors

Question: "This week I'd ordered a product from an online store. I paid for it and received it a few days later. No trouble. Then to my surprise today, I received the product again from the same shop. I've looked and double-checked that I hadn't ordered it again by mistake, nor been charged for the product twice and I haven't. Am I entitled to use/sell the product, or do I have to return it?"

Answer: The answer is that if you did not order the item then it clearly is a mistake by the seller and you have no entitlement to it. Rather as if a large sum of money arrived in your bank account! You are under an obligation to let the seller know that you have received something by mistake.

This article is by Melinda Giles at Giles Wilson Solicitors.
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If you would like to put forward a question to Melinda, please comment below or email joanna@leigh-on-sea.com


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