Southend is Flying High!

January 10, 2013

Over 26,000 passengers were asked for their opinion when travelling through London’s newest airport, which resulted in a satisfaction score of 92% - the highest result. This beat scores from more than one hundred airports across Europe, including other London airports such as Luton, Gatwick and Stansted.

The survey which was conducted across all of easyJet’s airports, asked travellers to rate their satisfaction on key factors  - this included the check-in process, aircraft, punctuality, boarding procedures, overall satisfaction with the airport and friendliness of easyJet crew.

The research showed that 95% were satisfied with London Southend Airport, 98% were satisfied with the length of time at check in and 100 per cent of passengers were satisfied with the efficiency of check-in staff. The punctuality of easyJet’s flights from London Southend also featured highly, along with the warmth and friendliness of the Southend-based crew.

Hugh Aitken, easyJet’s UK Commercial Manager commented “We are thrilled that our passengers are so happy with the service that easyJet is delivering from London Southend Airport.  It’s testament to the hard work of everyone involved in the operation there and we are confident that we’ll keep levels of customer satisfaction flying high.”

Since the launch of operations at London Southend on 2 April 2012, easyJet has flown over half a million passengers to the popular leisure and business destinations of Amsterdam, Alicante, Barcelona, Belfast, Faro, Geneva, Ibiza, Jersey, Malaga and Mallorca - providing an easy and affordable alternative to travellers who are looking to escape the stress and crowds of the larger London Airports.  Flights to Venice start in February and to Berlin, Krakow and Newquay in June.

London Southend Airport Managing Director Alastair Welch says “At Southend we work hard to ensure we deliver on our commitments to passengers – that they should wait no more than 4 minutes to go through security and that, on arrival with hand baggage, they are on the rail station platform within 15 minutes of leaving the aircraft. With the choice of up to 8 trains an hour to Liverpool Street - our current offer of free long stay parking in January and February* - we hope that even more passengers will choose to come and experience London's newest airport. We designed our new facilities to be ‘simply easier’ and we are thrilled that so many of easyJet’s passengers agree.”

NOTES TO EDITORS

*In Long Stay 2 Car Park at London Southend Airport only. Spaces must be booked online and in advance. A £1 transaction fee will apply to each booking (regardless of duration). This offer is subject to Terms and Conditions availability and some date restrictions, which can be found at www.southendairport.com. Offer ends 28 February 2013.

- Over £100 million has been invested in London Southend Airport by owners Stobart Group since it was acquired in 2008. New facilities include a train station on the London Liverpool Street (just 53 minutes into the heart of the City), an Air Traffic Control Tower, terminal building, runway extension and radar. There is also a 4-star Holiday Inn within walking distance of the terminal - 129-room hotel features a panoramic rooftop restaurant plus private dining and high tech conference facilities. London Southend Airport currently has departures each week to Amsterdam, Alicante, Barcelona, Belfast, Faro, Geneva, Ibiza, Jersey, Malaga and Mallorca from London Southend Airport with easyJet – flights to Venice start in February 2013 and to Berlin, Krakow and Jersey in June 2013. Aer Lingus has three daily return services between London Southend and Dublin, where travellers are able to take advantage of transatlantic connections to New York, Boston, Chicago and Orlando. 

FOR MORE INFORMATION, INTERVIEWS & IMAGES

For LSA - please contact Tracy Jones at Brera – 01702 216658 / 07887 514984 / tracy@brera-london.com / www.brera-london.com  For easyJet - please contact Dagmar Dua on 01582 525260 / Dagmar.dua@easyjet.com / www.easyjet.com